Returns.
Online Systems (UK)
Ltd is committed to providing our customers with the highest quality products
and service. However, on rare occasions products may be found to be faulty
or defective and in keeping with our commitment to providing you with
excellent service, we offer the following returns facilities:
We will accept the
return of faulty computer products for full refund or replacement subject
to testing. On receipt of the returned product, we will test it to identify
the fault you have notified to us. If following the testing process, the
product is found to be in good working order without defect, we will return
the product to you. The carriage cost of this return will be your responsibility.
As Online Systems
(UK) Ltd does not sell products on a trial basis customers are strongly
advised to check suitability and specifications of products before ordering.
Unless otherwise stated
in the manufacturer's documentation, all goods delivered to UK mainland
address carry a 12-month manufacturer's warranty. Customers who wish to
make a warranty claim must comply with the manufacturer's instructions
and warranty procedure. In order to expedite a resolution to your problem,
we may refer you to the product manufacturer who will deal directly with
the return. In these instances, we will provide you with the contact information
for the relevant manufacturer.
All returned goods
must be accompanied by Online Systems (UK) Ltd's Returns Authorisation
number (RA) which can be obtained by contacting Customer Support on 08707
406595. Returned goods will not be accepted without an RA number. The
RA number must be clearly marked on the outer packaging not on the goods.
Failure to follow these instructions may result in delay and additional
costs.
Online Systems (UK)
Ltd's Technical Support staff will advise you of which method of delivery
to use to return the products. Depending on the nature of the product
purchased, we will either arrange a courier collection of the product,
or request that you return the product to us directly.
If we have arranged
for a courier collection of your product, we are unable to specify the
collection time, and it is your responsibility to ensure that some one
will be present when the courier arrives at the collection address.
If Online Systems
(UK) Ltd ask you to return it to us directly, please send it to the address
below. Proof of postage is not necessarily proof of delivery and you are
therefore strongly advised to send your package by recorded delivery,
registered post or courier and to maintain sufficient insurance to cover
the value of the goods.
Online Systems (UK)
Ltd cannot accept liability for packages damaged during transit. It is
your responsibility to wrap the product adequately to prevent damage happening.
Where appropriate,
the cost of returning the item will be refunded to you.
No software on which
seals have been broken can be returned for credit. If any software discs
are faulty they will be replaced by the manufacturer. Please note Software
Licences are non returnable.
Authorised product
returns must be sent to: 123 Main Street, Kinoulton, Nottingham, NG12
3EL, U.K.
Online
Systems (UK) Ltd | 123, Main Street, Kinouton, Nottingham, NG12 3EL, UK
